Shipping policy

Shipping Policy

Rising Star Store

At Rising Star Store, we aim to make your shopping experience simple, reliable, and convenient. We carefully process and pack every order before dispatch.

Order Processing

Orders are generally processed within 1–3 business days after confirmation.

Once your order has been dispatched, you may receive an order/shipping confirmation with the available tracking details.

Delivery Across Pakistan

We currently offer delivery to locations across Pakistan, subject to courier service availability in your area.

Estimated delivery time may vary depending on your location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Delivery Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any promotional free-shipping offer will be subject to the terms and conditions mentioned with the relevant promotion.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders. Availability can vary depending on the delivery address and order conditions.

Delivery Delays

Although we work to deliver orders within the estimated timeframe, occasional delays may occur due to courier issues, weather, public holidays, high order volumes, or other unforeseen circumstances.

If your order is significantly delayed, please contact us so we can assist you.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Rising Star Store is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided at checkout.

Damaged Packages

If your package appears damaged at the time of delivery, please contact us as soon as possible with your order details and, where possible, photographs of the package and product.

We will review the matter and assist you according to our applicable return/refund policy.